We don’t take lightly the investments our clients are making in their new, renovated or restored buildings. They expect their buildings to perform at the highest levels as soon as they move in and for the decades that follow – and so do we. This fundamental truth is what inspired our development of Building Performance for Owners (BPO): an integrated program that ties together our service offerings with additional services and support. The program is comprised of three, complementary, interrelated service elements as described below:

BPO-PREPARE: LAYING THE FOUNDATION FOR SUCCESS

Initiated at preconstruction, BPO-Prepare focuses on:

• Aligning the Design with Owner Goals: Engage key personnel to define control systems, energy models, and performance metrics. We define requirements for warranties, training and contractor-performed maintenance to meet Owner needs and expectations. Too often an Owner discovers at the end of the project what is being delivered is not in line with what they expected. This step focuses on proactively closing those gaps.
• Quality Installation: Engage the commissioning agent early, agree on testing paramters, and apply rigorous quality control throughout construction, with particular attention to building envelope.
• Owner Education: Involve facilities teams in planning, testing and start-up to ensure familiarity with the building's systems.

BPO-PERFORM: SEAMLESS TURNOVER & VALUE ADDED SERVICES

Beyond traditional turnover, BPO-Perform adds:

• Pre-functional testing: Equipment is checked and documented from delivery through testing.
• Comprehensive Commissioning: Beyond industry standards, we commission 100% of all systems and equipment to guarantee full compliance.
• Facility Management System Integration: Equipment is QR-coded and linked to the Owner's Facilities Management system for robust and proactive maintenance tracking and record keeping.

BPO-MAINTAIN: SUSTAINED PERFORMANCE COMMITMENT

BPO-Maintain is designed to ensure optimal building performance for decades after occupancy. It is a three-year post-occupancy support program managed and delivered by W.T. Rich, with no additional cost to the Owner.

• Year 1: Ongoing and consistent support including joint contractor-facility maintenance, seasonal reviews, proactive troubleshooting, refresher training, and warranty issue support.
• Years 2 and 3: Quarterly system checks, data reviews, and manual manufacturer testing for major systems.

W.T. Rich is committed to ensuring our clients' buildings not only meet expectations at handover but continue to perform at their best for years to come.